Petlog FAQs
How do I become a Petlog Authorised Agent
online?
To become a Petlog Authorised Agent, you must have a valid
Vet/Implanter PIN registered with the Petlog database. This PIN
will usually be supplied by the supplier of your microchips, or the
course co-ordinators.
If you have a PIN registered with the Petlog database, follow
these steps:
- Go
here
- Fill out the form, making sure that the details match those
held on your Vet/Implanter PIN and click Submit.
- On the next screen you will have your UserID - store this
somewhere safe for your records.
- If your application has been successful you will receive a
confirmation e-mail within a few days, and you will then be able to
access your online tools for the Petlog for
Authorised Agents area.
PLEASE NOTE: If you complete a registration of a microchip
online or via Electronic Data Import, there is no need to send the
registration form in.
What is a microchip? How is a microchip implanted? What
information is stored on my microchip?
A microchip is a small capsule that is around the size of a
grain of rice. It carries a unique identification number and is
made of inert material so it won't be rejected by your pet's body.
It has no power source and has a special cap to prevent movement
once it has been professionally implanted.
The implantation is a quick and painless procedure that should
hurt no more than a vaccination and in the case of dogs and cats
this would be done just behind their shoulder blades by a qualified
implanter using a special pre-packed sterile needle. Your vet or
local animal welfare centre will also be able to advise you where
to have more exotic pets, fish or horses microchipped as this a
specialist procedure.
Although the microchip itself only holds a serial number, your
personal information along with your pet's details are held by the
microchip database free of charge. Then if anything were to happen,
as long as your details were up to date, an authorised agent would
be able to access these details and contact you directly.
Click here for further information on pet microchips
Why does my microchip barcode have an expiry date? I
thought this lasted for my pets life - (How long does my microchip
last for?)
The 'expiry' date on a microchips barcode sticker is purely
there for the implanters information. They simply have to ensure
that they have implanted the microchip before that date. It does
not mean that you will need to have your pet microchipped again, or
have to pay an extra fee after that date.
The microchip itself is designed to last for longer than the
lifetime of your pet.
How do I change details on my pet's
microchip?
Firstly, create an online account. Then you can link your pets
microchips to your account and amend the details from your
personalised page. If you need to change over the ownership of a
pet, you will need to send in the paperwork to show you are the new
owner. You will need a Petlog confirmation letter, or a re-homing
form to get this changed. If you have neither of these please
contact Petlog on 0844 463 3999, quoting the microchip number.
You will need the microchip number and Petlog ID to link a pet
to your account. IF you do not have these, or are having problems
with the website, please contact Petlog on 0844 463 3999
The address to send the change of ownership request is:
Petlog
4a Alton House
Gatehouse Way
Aylesbury
Bucks
HP19 8XU
Why is there a fee to amend my details? - I've already
paid at the vets!
The initial fee, charged by the implanter is a transaction
purely between themselves and the pet owner. The implanter
completes the registration form and forwards this to Petlog. All
the information is entered onto the database within 5 working days
of receipt. Petlog does not charge for this initial registration.
In return for the £2 supplied by the manufacturer of the microchip
we provide the pet owner with a confirmation of registration and a
lost/found service open 24/7 all year round with experienced staff
on hand to provide support, assistance and guidance to pet owners
and authorised agents.
If you never make any amendments to your record for the rest of
your pets life, then you will never incur any charges. To ensure
the continuation of our operation and services especially the 24/7
opening hours, we must charge a fee for certain changes in order
that we may maintain and improve our service for you. Currently we
are doing this at a special price of £10 - this then covers your
pet for the rest of it's life. On average that's less than £1 per
year!
What are the benefits of Petlog Premium?
For a one-off fee (currently at a special price of £10) you get
the following benefits:
- Make free amendments for the pets lifetime. (excludes Change of
Ownership)
- Add Second Carer details to your microchip record.
- Add details of temporary addresses, such as when you are on
holiday.
- Premium certificate - showing pets details, along with a
document wallet to hold everything together.
- 2 Petlog Premium collar tags
- 30 mile radius e-mail alert - this is sent out automatically
when you report your pet missing with Petlog. This goes to all
Vets, animal wardens and welfare centres that have signed up for
the service in an approximate 30 mile radius around the area your
pet went missing.
Your website asks for a Petlog ID number. What is
this number?
Your Petlog ID number can be located on your Petlog
confirmation letter, or Petlog Premium certificate. This should be
on the top right of the front page if you have a recent document.
For older documents it may be located close to the microchip
number, or possibly at the bottom of the letter. This number is
generated when your pet is registered with the Petlog database and
as such this number cannot be located on the Petlog Basic
Registration certificate.
What information should I put on my pet's
tag?
The Control of Dogs Order 1992 mandates that
any dog in a public place must wear a collar with the name and
address (including postcode) of the owner engraved or written on
it, or engraved on a tag. Your telephone number is optional (but
advisable). For more information on collar tags or to order a brass
tag with details engraved, please go to the
Pet Identification (Collar Tags) page. We strongly recommend
that you do not put your microchip number or Petlog ID number
onto any tags. If you wanted to put a reference to the microchip it
might be worth putting your postcode, the pets name and our
telephone number. From this information we would be able to advise
the finder on the best course of action to get your pet safely
home.
Why does my mobile number show with a 44 instead of a 0
at the beginning?
The '44' at the beginning of a number denotes the International
Dialling Code for the United Kingdom, putting this at the beginning
of a UK mobile number is for SMS purposes. This is mainly for
marking your pet as missing or found via SMS when you are on the
Petlog Premium service. If we use this number to contact you we
will know to replace the '44' with a '0'.
If you have any questions that are not answered above, please
contact us directly on 0844 463 3999, or by email.