Important information

Our website has been upgraded. To read our latest customer update click here. Please be assured the database is secure and all data has been safely migrated. Our reunification services are not impacted by this transition. If you have not created an account on our website since March 2021, please use our step-by-step guide on how to create an account.

Frequently asked questions

We are here to help. If you are unsure on how to create an account with us, what to do if your pets are not displaying or further information on how to use our website. Please use our step-by-step guide.

Look up a microchip number

Need to check where a pet is registered in the UK? Use our microchip look up to find out more information about the chip you have scanned.

Look up a microchip

Transfer keepership

If you are not registered as the current keeper of your pet, please complete this transfer of keepership. You can either pay £6 for Petlog Basic or £17 for Petlog Premium.

Transfer of Keepership

Petlog Premium

Petlog Premium gives you the best chance of finding your pet should they go missing. For a single fee of £17, you can keep your records up to date for the lifetime of your pet.

Petlog Premium

How does microchipping work?

Microchip your pet

Your pets microchip contains a unique number, which is matched on our database. You and your pet's details are now recorded with us.

Add to Petlog

You now need to create an account with us to view and verify details we hold about you and your pet.

Keep up-to-date

It is vital to keep your contact details up to date. To update your details and to access more features, upgrade to Petlog Premium for £17 for the lifetime of your pet.

Statement from 30 March 2021

Statement from 30 March 2021 about our services and website. Please find out more about some of the recent updates to our website.

Help and advice

Create an account

Create a free online account and enjoy the benefits of seeing your pets details within your online dashboard. You will be able to update all of your details within your account.


Contact us

We are here to help, if you have any questions that you are unsure on, then use our contact us page to find out the best way to find the answer to your question.

Contact us