Terms and Conditions

Please read these terms and conditions carefully before using this site. When using the website, you must comply with these terms and conditions and you are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these terms and conditions, and that they comply with them.

1. Who are we?

This website (petlog.org.uk) is owned and maintained by the Kennel Club Limited (trading as Petlog), a company registered in England and Wales under company number: 8217778. Our registered office is at: Clarges Street, Piccadilly, London, W1J 8AB.

2. By using our site you accept these terms

This page (together with the documents/policies referred to on it) tells you the terms of use on which you may use this website.

By using the website, you accept these conditions of use and that you agree to abide by them. If you do not agree to these conditions of use, please refrain from using the website.

We recommend that you print a copy of these terms for future reference.

3. Other Policies you should be aware of

These terms of use refer to the following policies, which also apply to your use of our site:

  • Privacy Policy: this sets out how we process any personal data we collect from you, or that you provide to us. By using the Website you warrant that all data provided by you is accurate.
  • Cookie Policy: this sets out information about the cookies on our site.
4. Changes to these terms and conditions

We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on the Website.

These terms and conditions were last updated in February 2021.

5. We may make changes to, suspend or withdraw our site

We aim to update the website regularly, and may change the content at any time.

Access to the website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the website without notice (see below). We will not be liable if for any reason the website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of the website, to users who have registered with us.

6. Access to our services – keepers

Online access is provided for the purpose of managing the details we hold for you and your pet(s) and is on the condition that you agree to be bound by these terms and conditions or any revision there of, and The Kennel Club reserves the right to withdraw access at any time without notice if these terms and conditions are not adhered to. You must not pass your account login details to any other party.

Users must be 16+ years old to create a Petlog account and access our services. By creating a Petlog account and registering a microchipped pet to your keepership you warrant that you are 16+ years old.

7. Access to our services – authorised agents

Online access is provided for the purpose of providing data and/or accessing data in order to reunite a lost animal on the Petlog database. An animal professional is an individual or authorised employee of the following organisation types and referred to within these terms and conditions as the ‘Authorised Agent’.

Authorised agent organisation types:

  • Veterinary practice
  • Registered welfare/rescue organisation
  • The Kennel Club breed rescue society
  • Local authority
  • Police
  • Private/commercial microchip implanter (for the purpose of recording microchip only)
  • Microchip supplier under the Petlog scheme

Online access will only be granted if a valid pin number is provided and the functionality there within is subject to the role of the authorised agent.

Access to an online account by an authorised agent is on the condition that you agree to be bound by these terms and conditions or any revision thereof, and The Kennel Club reserves the right to withdraw access at any time without notice if these terms and conditions are not adhered to.

You must not pass your login details to any other party. Access will be allocated to one individual only; any additional members of staff wishing to gain access must apply separately. These Terms and Conditions must be brought to the attention of all your employees.

Where any individual in the employment of an authorised agent with authorised access to the database that is no longer in the employment of the authorised agent, The Kennel Club must be informed immediately, whereupon that access authorisation will be deleted.

8. Keeping your account and log-in details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

9. Use, accuracy and responsibility for data

Keeper and pet information must only be utilised for the reuniting of stray or lost animals and for no other reason. The Kennel Club does not accept responsibility for any act that may occur arising from the misuse of this information.

The information is confidential and is the property and copyright of The Kennel Club. The data supplied by you must not be used or be made available to any other party other than authorised agents searching details of a pet’s owner by a named authorised agent i.e. dog warden, vet surgery, police authority.

The data is believed to be accurate at the time it is supplied to The Kennel Club by third parties.

The Kennel Club accepts full responsibility for holding this information under the terms of the Data Protection Acts 2018 and General Data Protection Regulation.

The information you provide will be held on the Petlog database for the duration of the animal's lifetime. You are responsible for the accuracy of all information which you may input.

10. Look up a microchip service

There are currently several microchip databases that are compliant with the compulsory microchipping regulations. DEFRA requires as part of the legislation for all compliant microchip databases to provide each other the means to identify which database a microchip is held.

When you enter a microchip number into Petlog’s 'Look Up a Microchip service', the number is checked against Petlog’s database and an enquiry is also made to the other databases, this may take several seconds in order to be completed.

If the number is valid and the microchip can be located, the status of the microchip, plus name and contact details of the database(s) is returned. Please note only the microchip number is checked and no personal data on the owner/keeper or animal is shared.

It is possible a microchip number may be known to one or more databases, in this scenario you will need to contact all the listed databases in order to identify which database has the most up to date information.

Should we be unable to contact one or more of the databases at any given time, we will try to determine which database it should be located on by premise of the manufacturer prefix number.

11. Intellectual property rights/copyright

Except where expressly stated to the contrary, all intellectual property rights in the text, graphics, information, motifs, logos, designs and databases contained in this site including the domain names, organisation and layout of the site and the software used in relation to the site are owned by The Kennel club or its licensors.

The Kennel Club owns a portfolio of registered and unregistered trademarks including but not limited to THE KENNEL CLUB and PETLOG. You may not use any trademarks, service marks and/or other trade names belonging to The Kennel Club from time to time, without The Kennel Club's prior written consent (including without limitation The Kennel Club's trademarks THE KENNEL CLUB and PETLOG, all page headers, custom graphics and button icons on the site) including to imply endorsement by The Kennel Club of your website and/or goods and/or services or otherwise without our prior written consent.

All other trademarks referred to on the site are the trademarks of their respective owners and you will require their specific authorisation should you wish to use any of the trademarks.

All information on this site, all motifs, designs and logos are copyright © The Kennel Club, unless specifically stated otherwise. We will vigorously pursue any violation of our copyright that seeks to exploit our material for commercial gain or to misrepresent our regulatory stance.

You should not modify the paper or digital copies of any materials you have printed off or downloaded in any way; and you do should not use any graphics, illustrations or photographs, separately from any accompanying text.

Material displayed on the site, in whole or in part, may not otherwise be copied, reproduced, republished or incorporated in any other work or publication, whether paper or electronic media or any other form, without The Kennel Club's prior written permission.

You may not reproduce or store any part of this site in any other web site, document management system or electronic retrieval system (via screen-scraping or otherwise) without The Kennel Club's prior written permission.

You must not use any part of the materials on this site for commercial purposes without obtaining a licence to do so from The Kennel Club.

In particular you must not:

  • use this site and in particular any of The Kennel Club registers or databases as a source of material or contact data for any kind of marketing activity; or
  • use any information on this site and in particular from any of The Kennel Club registers or databases to create, update, amend or verify your own or someone else's databases, records, directories, customer lists, mailing or prospecting lists to provide any kind of commercial information service.

If you print off, copy or download any part of this site in breach of these terms of use, your right to use this site will cease immediately and you must, at The Kennel Club's option, return or destroy any copies of the materials you have made.

The Kennel Club will vigorously pursue any violation of its intellectual property rights that seeks to exploit its material for commercial gain or to misrepresent its stance.

Any rights not expressly granted in this notice are reserved.

12. Reliance on information on this site

All material posted on the website is intended for information purposes only and does not represent legal veterinary or other professional advice on which reliance should be placed. Users are hereby placed under notice that they should take appropriate steps to verify such information. No user should act or refrain from acting on the information contained in the website without first verifying the information and as necessary obtaining legal and/or other professional advice.

13. Third party website links

We do not accept any liability or responsibility for any third party websites that can be accessed through the website or for any loss or damage that may arise from your use of them. We do not endorse or approve the contents of any such site and these links are provided for your information only.

14. Our liability

We make no representations or warranties whatsoever as to the completeness and accuracy of the information contained on the Website. To the extent permitted by law, we expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

We expressly disclaim all liability and responsibility for any direct, indirect or consequential loss or damage incurred by any user arising from any reliance placed on materials posted on the website by any visitor to the website and by anyone who may be informed of any of their contents, or from the use or inability to use the Website, whether directly or indirectly, resulting from inaccuracies, defects, errors, whether typographical or otherwise, omissions, out of date information or otherwise.  

Direct, indirect or consequential loss and damage shall include, but not be limited to, loss of profits or contracts, loss of income or revenue, loss of business, loss of goodwill, and wasted expenditure or management time.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in these terms and conditions shall exclude The Kennel Club's liability for death or personal injury resulting from its negligence, nor its liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

15. Viruses, hacking and other offences

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You agree that material downloaded or otherwise accessed through the use of the Website is obtained entirely at the user's own risk and that the user will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data.

You must not misuse the website by knowingly introducing any spyware, computer viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

16. Enforceability, disputes and applicable law

If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision shall not affect the validity of the remaining provisions which shall remain in full force and effect.

The Kennel Club's omission to exercise any right under these conditions of use or the notice of copyright shall not constitute a waiver of any such right unless expressly accepted by The Kennel Club in writing.

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The user and The Kennel Club agree to submit any dispute (including any non-contractual dispute) arising out of or in connection with the use of the Website to the exclusive jurisdiction of the courts of England and Wales;

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

17. Web browser policy

This website works best when using one of the following browsers:

Please be aware that our support for the above browsers is limited to the most recent and previous versions, except for Internet Explorer, which is limited to IE 11 only.

Registrations - Terms and Conditions

These Terms & Conditions set out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law

In these Terms & Conditions:

  • ‘We’, ‘us’ or ‘our’ means The Kennel Club; and
  • ‘You’ or ‘your’ means the person using our site to buy services from us
  • If you want to contact us please email us
Are you a business or a consumer?

You may have different rights depending on whether you are a business or a consumer. You are a consumer if:

  • You are an individual e.g. pet keeper.
  • You are buying services from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

If you are a business (e.g. breeder or implanter) these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

Who are we?
We are The Kennel Club Limited, a company registered in England and Wales under company number: 8217778. Our registered office is at: Clarges Street, Piccadilly, London, W1J 8AB. Our VAT number is: 239096833.
1. Introduction
1.1. If you buy services on our site you agree to be legally bound by these terms & conditions.

1.2. These terms & conditions may refer to other documents and policies (please see the links provided).

1.3. Please note if you are the keeper of a dog the microchipping of dogs regulations apply

1.3.1. The Microchipping of Dogs (England) Regulations 2015
1.3.2. The Microchipping of Dogs (Wales) Regulations 2015
1.3.3. The Microchipping of Dogs (Scotland) Regulations 2016

2. Information we give you
2.1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information. If you want to see this key information, please read the information provided within the online registration process or read the acknowledgement email.
3. Your privacy and personal information
3.1. Our privacy policy is available at thekennelclub.org.uk/policies/privacy-policy/.
3.2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
4. Ordering services from us
4.1. Please follow the instructions as appropriate in the process depending on whether you are a pet keeper or authorised agent.

4.2. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

4.3. When you place your order at the end of the online process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

4.4. We may contact you to say that we do not accept your order. This is typically for the following reasons:

4.4.1. we cannot carry out the services;
4.4.2. we cannot authorise your payment;
4.4.3. an existing record for an animal is marked as stolen, missing or disputed; or
4.4.4. there has been a mistake in the application for services.

4.5. If you are under the age of 16 you may not buy any of the services from the site – any transactions should be completed by a parent or guardian.

5. Right to cancel (consumer)
5.1. You have the right to cancel your order within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the services during the cancellation period and the services are fully performed (i.e. the work is completed) during this period.

5.2. To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement (e.g. a letter sent by post or email) using the contact details at the top of these Terms.

5.3. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

6. Effects of cancellation
6.1. If you cancel, we will reimburse to you all payments received from you unless you requested for us to start providing the services during the cancellation period, in which case you must pay us the full price, if you lost your right to cancel because the services were fully performed (i.e. the work was completed) during the cancellation period.

6.2. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel.

6.3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

7. Carrying out of the services
7.1. We must carry out the services by the time or within the period set out during the online process and in the confirmation email, and otherwise this will be within a reasonable time.

7.2. Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed.

8. Payment
8.1. We accept payment by credit cards and/or debit cards. We do not accept cash.

8.2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with these terms & conditions or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

8.3.The price of the services:

8.3.1. is in pounds sterling (£) (GBP);
8.3.2. includes VAT at the applicable rate;
9. Nature of the services
9.1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). Nothing in these terms & conditions affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
10. Limit on our responsibility to you

10.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

10.1.1. direct or indirect losses that: were not foreseeable to you and us; were not caused by any breach on our part;

10.1.2. business losses and losses to non-consumers.
11. Service issues

11.1. We will try to resolve any service issues with you quickly and efficiently.

11.2. If you are unhappy with our services in any way please contact us as soon as possible.

11.3. The laws of England and Wales will apply to these terms & conditions.

Important –the things you need to know if your pet is missing, stolen or in dispute

We would strongly advise that you read the important advisory notes on the website and take the steps outlined to help prevent and resolve any issues arising where a pet is missing, stolen or in dispute. 

Issues which can arise include;

  1. Partnership/custody issues over a pet
  2. Temporary foster/rehoming of an animal
  3. Sale/rehome of a pet – changing your mind
  4. Taking ownership of a stray cat

Petlog – website acceptable use policy

This acceptable use policy sets out the terms between you and The Kennel Club under which you may access the website www.petlog.org.uk (the website). This acceptable use policy applies to all users of, and visitors to, the website.

Your use of the website means that you accept, and agree to abide by, all the terms in this acceptable use policy, which supplement the terms and conditions of website use.

Prohibited uses

You may use the website only for lawful purposes. You may not use the website:

  • in any way that breaches any applicable local, national or international law or regulation
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
  • for the purpose of harming or attempting to harm minors in any way
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
  • to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of the website in contravention of the provisions of our conditions of use, or
  • not to access without authority, interfere with, damage or disrupt any part of the website, any equipment or network on which the website is stored, any software used in the provision of the website, or any equipment or network or software owned or used by any third party
Suspension and termination

We will determine, in our discretion, whether there has been a breach of these terms and conditions through your use of the website. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with the conditions of use upon which you are permitted to use the website may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use the website
  • issue of a warning to you
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
  • further legal action against you, or
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.