Contact us

Need help or advice? Take a look in this area at our most frequently asked questions.

At Petlog, we receive over 2,000 enquiries each month. To make it easier for you to get the help you need, we've added a webchat feature to our platform (subject to availability). If you can't find what you're looking for on our website, our friendly customer service agents are available during business hours to assist you. For reporting lost and found pets, we have a separate 24/7 hotline dedicated to this purpose.

  • If you are unable to find the answer to your question via our help centre, please contact us on 01296 336579. Alternatively you can contact us via the webchat pop-up on this page, subject to availability. 
  • If your pet is missing call 01296 737600 to notify us as soon as you can. 
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Pet keeper

Are you a keeper? If you have a question and need to contact us click below.

Pet keeper help
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Veterinary professional

Are you a veterinary professional? If you have a question and need to contact us click here.

Vet help
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Implanter

Are you an implanter? If you have a question and need to contact us click here.

Implanter help
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Welfare organisation

Are you a welfare organisation? If you have a question and need to contact us click here.

Welfare organisations help
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Police/local authority

Are you a police officer? If you have a question and need to contact us click here.

Local authority help
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Press

If you are a member of the press and require further information, please email our Press team.

Contact us
The Kennel Club, Gatehouse Way, Gatehouse Industrial Area, Aylesbury HP19 8DB