If you require support using our website, are experiencing technical difficulties or have an unanswered question, click below.
For enquiries regarding lost or found pets, please contact our 24/7 lost and found number on 01296 737600.
If you have been unable to find help to your question in our Help Centre, please contact Petlog on 01296 336579. Lines are open 9am to 5pm, Monday - Friday, excluding Bank holidays.
We can only speak to the person who is named as the registered keeper against your pet's microchip. Please ensure you have your pet's microchip number ready to quote when contacting Petlog.
Please ensure that you have your Vetcode or Implanter PIN ready to quote when contacting Petlog.