Contact Us

Please ensure you have your microchip number to hand before contacting us. If you are not sure whether your microchip is registered on the Petlog database then please do not contact us without following the following link and check this first using the Look Up a Microchip service. 

Opening Hours

We deliver a 24/7, 365 days a year, UK based service to authorised agents such as Vet, Police, Dog Wardens and Welfare to support the reunification of missing pets. This is delivered through authorised agents accessing our Lost & Found telephone lines and database through secure and pre-authorised methods.

Our office opening hours are Monday-Friday 9am-5pm (excludes Bank Holidays).

Email

To contact the Petlog Customer Services Team via email please contact us at Petlog.admin@thekennelclub.org.uk. We will respond to your email as soon as possible, and if relating to a particular account or pet, please include the microchip number or relevant account information to aid us in responding to your query as soon as possible.

Telephone

For all general enquiries please contact us on 01296 336 579 (Calls cost an average of 2p per minute from a BT or equivalent landline).

These lines offer a Lost & Found telephone service during normal opening hours to members of the public.

Post

Petlog
The Kennel Club
4A Alton House
Gatehouse Way
Aylesbury
Bucks HP19 8XU

I already have an online account, can I use my current log in details?

Yes if you already have an account you will be able to log in using your current details.

How do I update my contact details?

If you need to update your contact details such as address or phone number then upgrade to Petlog Premium Lifetime Membership to amend your details.

Upgrade to Petlog Premium for only £16 (one off fee) for the lifetime of your pet (whilst in your care).

Additional Petlog Premium benefits:

  • Send lost pet alerts to registered animal professionals within a 30 mile radius of where your pet went missing.
  • Update your details for FREE as often as you like.
  • Add emergency contact details for friends or family.
  • Stay in control. Manage your pet’s record online via your own account.
  • Report your pet as missing anywhere via the MyDog UK or MyCat app.

To check your details and upgrade to Petlog Premium click here and enter your microchip number and Petlog ID.

If you want to change the name of the owner/keeper of the pet you will need to complete a Transfer of Keepership.

How do I change keepership (ownership) of a pet recorded with Petlog?

If you want to change the name of the owner/keeper of the pet you will need to complete a Transfer of Keepership.  This service if £16 (one off fee) and includes Petlog Premium Lifetime Membership.

Where can I find the Microchip Number?

Your pet’s Microchip number can be found on the following documentation:

  1. The bar code sticker, if given to you at the time of microchipping
  2. Receipt of your Microchip Record (PDF 1)
  3. Petlog Rehoming Service Document (PDF 8)
  4. Petlog Confirmation Email 
  5. Petlog Confirmation Letter
  6. If your pet is on the Petlog Premium service it can be found in your Petlog Premium pack

Alternatively you can organise to have your pet scanned at your local vets, welfare organisation or by your local council animal warden.  Microchip numbers are usually 15 digits.

How do I find my pet’s Petlog ID?

Your pet’s Petlog ID number can be found on the following documentation:

  1. Receipt of your Microchip Record (PDF 1)
  2. Petlog Rehoming Service Document (PDF 8)
  3. Petlog Confirmation Email 
  4. Petlog Confirmation Letter

Petlog ID numbers are usually between 6-8 digits.

What should I do if my pet goes missing?

If your microchipped pet has gone missing, inform Petlog as soon as possible. Log in via your Petlog Account to access your homepage and record your pet as lost - there is no need to call us, as your pet will be marked as missing on the Petlog database instantly. If you have a Petlog Premium Lifetime membership, Petlog will also send out a lost pet alert to local animal professionals to support your search.

If you don't have a Petlog Account, you can create one now.

If you wish to upgrade you can do so here.

If you don't have access to the web please call our General Enquiry line during our opening hours on 01296 336579 and we will record your pet as lost on our database. However please note, we provide a 24/7, 365 days a year reunification service to authorised agents such as Dog Wardens, Police, Welfare and Vets. This enables us to help professionals reunite you to your pet as quickly as possible should a member of public, animal warden, police or animal rescue find your pet and call us.

For more advice about what to do if your dog has gone missing, click here.

For more advice about what to do if your cat has gone missing, click here.

What do I do if I have found a pet?

First check whether the pet has an identification tag with contact details on. If it does, try contacting the owner / keeper.

If not, please take the lost pet straight to a local vet, welfare centre or contact your local animal warden. This will be the quickest and easiest way to find the owner. They will be able to scan the pet for a microchip number and contact the owners.


Local authorities have responsibility for dealing with stray dogs and they are required to employ dog wardens to collect any dog believed to be a stray. To find your local animal warden, please click here.

If the animal is microchipped, the dog warden service will have access to the Petlog database and will search for the details so that they can return the pet to its rightful owner as soon as possible.

The Environment Protection Act 1990 requires the finder of a stray dog to return the dog to its owner, or contact the local authority (dog warden service) to report it and have it collected.

You may also wish to read the full FAQs before contacting us due to high interest in calls due to compulsory microchipping.  We are sorry for any inconvenience potentially incurred. 

Petlog FAQs