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Contact Us

If your microchipped pet is stolen or you have found a stray pet please call us immediately on 01296 737600

Please Note

For security you will need to have microchip records that match your online account details before you can make any amendments to records. Whenever possible, please quote the microchip number to us.

Opening Hours

The Customer Care line is open 24/7 365 days a year and based in the UK. That means it's always easy to contact us.

General Enquiries/IT support lines are open Monday to Friday 9.00 - 17.00 (excludes Bank Holidays).


As part of Petlog's s ongoing commitment to all our customers we are changing numbers. Whilst Petlog has previously only charged the standard rate for calls, some network providers may impose additional charges to those using mobile phones. By implementing geographic numbers, all our customers can be assured that calls will only be charged at a standard rate regardless of whether calling from a landline or mobile device.

Petlog main number: 01296 336579
Petlog Lost & Found: 01296 737600



The Kennel Club
4A Alton House
Gatehouse Way
Bucks HP19 8XU