Updating your details

It is vital that you keep your details up to date so that we can contact you should the worst happen and your pet goes missing.

It is a legal requirement that your dog is microchipped and recorded in the current keeper's contact details on a government-compliant database.


Update your contact details

The best way to check and update your details is through your account. Log in or create an account.

Edit your pets details
You can quickly and easily update your pet's details free of charge in your account. Log in or create an account
Transfer of keepership

If you need to transfer a pet into a new keeper's name and address you can do this within your account. You can find out more in in our help and advice section.

Update your Engraved ID Tag

Don’t forget to update your contact details on your engraved ID Tag. We now offer Petlog Tags and special offer of 20% discount on checkout. Just enter code PETLOG20.




Microchipping will be a legal requirement for cats in England from 10 June 2024 and owners must register and keep contact details up to date on a microchipping database. If your cat is registered with Petlog, please check your details are up to date now.

If you haven’t created an online account with us since our March 2021 website upgrade, please do this before 10 June 2024.

Costs of updating your details

If you are someone who goes away a lot or is likely to move houses regularly, then Petlog Premium is the cheapest and affordable way to keep your pets details up to date. For a single fee of £19.95, Petlog Premium helps you keep your records up to date for the lifetime of your pet. 

Find our more below on the difference between our two packages below.
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Basic v Premium

Petlog Service Basic Premium
Database record for the life of your pet
24/7 UK based reunification service
Update your details any time at no additional cost
Lost pet alert sent to local pet professionals within a 30 mile radius of where your pet went missing
Addition of holiday and friend's contact details
Download a free missing pet poster with your pet's picture and details
Sign up to Premium today for £19.95