Police officer/local authority I want to... Select an option change address change e-mail address change name change password change telephone number close my account correct an error on my account create an account help a stray pet look up a microchip number record a pet as deceased register a foreign pet register a microchip rehome a pet resolve a dispute transfer keepership unlock my account view microchip details To change your address, follow the steps below:Login to your accountGo to the dashboardClick contact detailsEdit your address To change your e-mail address, first create a new account.Then submit a new Authorised Agent application form.An illustrated guide can be found in the implanter section of the faq. If your name has changed due to marriage or deed poll, please complete our change of name form.To change the name of the keeper, please use our transfer of keepership form. To change your password, please follow the steps below: Go to the right hand corner and click login Click on 'forgot your password?'Confirm the verification codeEnter a new password To change your telephone number, follow the steps below:Login to your accountGo to the dashboardClick contact detailsAdd or edit your telephone number We are sorry you want to close your account with us. Please complete our closing account form. A member of the team will be in contact within 30 days to confirm the account closure. When you have logged in to your account, you can edit any of the following items from the dashboard:Pet nameSpeciesKennel Club registration numberBreed/CrossbreedDate of birthSexColourNeuteredTelephone numberAddressTo update your name, please complete our Authorised Agent registration form.If you have an error with a microchip number, please ask the implanter to provide us with the correct information. Since 22 March 2021 we have been asking all of our existing customers to create a new account.If you haven't already done so, please create an account using the same email address you used previously. You will need access to your email as part of the security checks.For details of how to proceed, please see our illustrated guide in the online account section of the faq. If you find a stray pet, or it has been passed on to you, please use our look up a microchip page to check if it is recorded with us. If you have a PIN or vet code, you will then be able to log into your account and retrieve the details.If you do not have a valid PIN or vet code, please take the animal to a Veterinary Practice, Welfare Organisation, Local Authority/Council or to a privately trained animal professional that does.Find out more on our lost and found page. To check if a microchip is registered with us, use our microchip look up tool.Only professionals who meet our criteria will be able to view data associated with a microchip. If you fall into this category but do not have permission, complete an Authorised Agent registration form. We are sorry to hear about your loss.To mark your pet as deceased, please follow these steps:Login to your accountClick ‘Manage Pets’Select the pet who has passed awayClick ‘Mark Pet as Deceased’Please be advised that it may take up to 30 days for the change to appear on your account. To register a foreign pet, first check that it is not held with another database by using our microchip look up tool.If it isn't already on another database, you can register it with us using our overseas form.There is a standard fee of £17. This includes all Petlog Premium benefits.Authorised Agents should not register a chip they have not implanted. Only Petlog Authorised Agents can register a microchip.To upgrade your permissions, first create an account, then complete our Authorised Agent registration form.An illustrated guide can be found in the Implanter section of the faq. Use our welfare rehoming form to transfer the keepership of a pet. You must be registered with us as a welfare organisation to use this form. We understand that issues can arise regarding pet ownership and/or keepership and the worry and distress this can cause, particularly where a pet is missing or stolen, or where disputes arise over the ownership/sale of a pet, or the rehoming of a pet.You can find out more about the steps you can take, and other important information on our dispute page. If you are transferring keepership from a Petlog recognised Welfare organisation, please refer to our process for Welfare rehoming.A guide on how to do this can be found in the keeper section of our faq. To protect your personal data, your account has been locked for security reasons.Before we can unlock your account, please complete our KC101 form. Only professionals who meet our criteria will be able to view data associated with a microchip. If you fall into this category but do not have permission, complete an Authorised Agent registration form.To check if a microchip is registered with us, use our microchip look up tool. Did this help? Select an option Yеѕ Nо For any further information, please see our frequently asked questions. Sorry that we couldn't help Please contact us on 01296 336 579 to speak to the customer service team directly or alternatively, please fill out the form below: Full Name E-mail Address Telephone Number (optional) Microchip Number (optional) Message Submit