
Please click on one of the following links for more help and advice:
Online account
How to create an account
1. Go to the right-hand corner and click 'login'

2. Click 'sign up now'

3. Enter your email address
4. Click 'send verification code'
5. Look in your inbox for a six-digit code
6. Click 'verify code'
7. Choose a password

8. Enter your details for your account

9. Sign up to preferences

10. Go to your account

How to change your password
1. Go to the right-hand corner and click 'login'

2. On the left-hand navigation, go down to 'update password'

3. Enter your email address

4. Confirm the verification code
5. Enter a new password

6. Your password will be updated
Forgotten password
1. Go to the right-hand corner and click 'login'

2. Click on 'forgot your password?'

3. Enter your email address

4. Confirm the verification code
5. Enter a new password

What do I do if I can't see my data, such as pets?

Our team will then verify your information so that your online account can be updated. The process of verifying customer details may take a little time, but we are trying to get these resolved as soon as we can. We thank you for your patience and ask that you only complete this form once so we can complete the process more quickly.
How long will it take to see my data, such as pets?
I have inherited a pet after a family member has passed away, how do I transfer keepership?
If you are a family member we will be able to process this free of charge for you. We will require a copy of the death certificate in order to process this.
Fees
Transfer of Keepership
Online
- £19.95 includes Petlog Premium
- £6 basic
Call us on 01296 336 579 Monday - Friday 9am - 5pm
- £19.95 includes Petlog Premium
Change of address
Online
- £19.95 includes Petlog Premium
- £10 basic
Call us on 01296 336 579 Monday - Friday 9am - 5pm
- £19.95 includes Petlog Premium
Petlog Premium
An upgrade to Petlog Premium is non-transferable in the event that the pet’s registered keepership changes hands.
Why is there a charge to change my details?
The cost paid when a pet is microchipped includes the cost of the microchip, the implanter’s time, as well as registration on a database for the lifetime of the pet; be that 10 or 20 years or more. Only a very small percentage of this fee contributes to the database services which includes a 24/7 reunification service for lost and found pets.
We offer a Petlog Premium package for a one-off fee of £19.95. This allows the pet keeper to update their records as many times as is needed throughout the lifetime of their pet – that would be less than £2 per year. We don’t believe this is too much to pay for the peace of mind of knowing a pet is far more likely to be returned home if it went missing.
We are only one of a number of government compliant reunification databases for microchipped pets; all of which have similar charges to support pet keepers over the lifetime of their pet.
We believe in offering the best service and value for our customers, therefore we defer income to maintain our lifetime service promise. In addition to this, from our inception, Petlog has been dedicated to supporting the animal welfare sector and promoting responsible pet keepership. As such we dedicate significant resource every month to providing welfare organisations, such as Dogs Trust, Battersea Dogs and Cats Homes, RSPCA The Kennel Club’s Breed Rescue and many other smaller welfare organisations the support to access our database and welfare rehoming services for free.
Pet keeper
My address has changed?
Each change of address incurs an administrative fee of £10 unless at least one of your pets is upgraded to Petlog Premium, in which case there is no charge. To update your details follow the following steps:
1. Go to the right-hand corner and click 'login'
2. On the left-hand navigation, go down to ‘contact details’
3. Either update your details once for £10 or upgrade to Petlog Premium to give you unlimited changes for the life of your pet.
If you have been unable to do this within your account, then please contact us. Please note that we can only speak to the registered keeper on the account supplied at point of microchipping to update details over the telephone. Phone lines are open 9am to 5pm, Monday - Friday, excluding Bank holidays.
You can update your telephone contacts at any time free of charge.
My name has changed by marriage or deed poll, how do I update my name?
How do I upgrade to Petlog Premium
You can choose to upgrade to Petlog Premium by following the following steps:
- Go to the right-hand corner and click 'login'
- On the left-hand navigation, go down to ‘manage pets’
- Click on the pet you would like to upgrade
- Click on upgrade to Petlog Premium
Why we say “keepership” and not “ownership”
As a government compliant database, all of our operations adhere to The Microchipping of Dogs (England) Regulations 2015, made under section 12 of The Animal Welfare Act 2006.
These regulations require Petlog to keep the name, address and telephone number of the keeper of the pet alongside a dog's microchip number so that your dog can be returned home if it is ever lost or stolen.
The full details of these regulations can be viewed over on the gov.co.uk website. However, under section 2 "Interpretation"; it states that “keeper” in relation to most dogs means "the person with whom [the dog] normally resides". To ensure adherence to these regulations and for ease of communication, Petlog has adopted this terminology for all pets recorded on our database.
Petlog is not a legal body. We cannot make any adjudication on any dispute over legal ownership for any pets. In the event of a dispute over the transfer of keepership of a pet registered on Petlog. Or if there is an ownership dispute, we will mark the record as disputed, locking the record and preventing any further activity. Petlog remains neutral in any ownership dispute and will update the registered keepership upon confirmation of any court decision and/or settlement of the dispute.
Unfortunately, we cannot advise directly on any specific cases other than suggesting that you seek independent legal advice.
How do I update my pet's details?
2. On the left-hand navigation, go down to ‘manage pets’
3. Click on the pet you would like to update
How can I notify Petlog that my pet has passed away?
To notify us your pet has passed away, follow the following steps:
- Go to the right-hand corner and click 'login'
- On the left-hand navigation, go down to ‘manage pets’
- Click on the pet you would like to update
- Click on ‘report pet as deceased’
My pet has gone to a new home, how do I transfer keepership update the microchip?
If you are the new keeper and you know the chip number, pet name, species, breed and sex, you will then be able to update the details held against the microchip that way.
Please note: Microchips are implanted into pets to help return them home, should they become lost of stolen. It is not proof of ownership however, it maybe one of the factors taken into account if ownership is disputed. The simplest and easiest way to transfer keepership is to contact the previous keeper and have them start the process from their online account. If for any reason you cannot do this, please contact our call centre for further advice on your specific circumstances.
Can I record an unregistered microchip with Petlog?
The unregistered microchip application fee is £19.95 per pet which includes Petlog Premium.
I want to move my pet's microchip to Petlog
If there are any problems, please contact us or call us on 01296 336579 and we will happily assist you.
How can I find where my pet's microchip number is stored?
- Welcome email or letter from us
- A receipt or barcode given to you at the time of microchipping or rehoming
Please note: If you have just had your pet microchipped or recorded into your name, please allow up to 5 days for postal confirmation if you did not provide an email address.
If you do not have any of the above paperwork, you can organise to have your pet scanned at your veterinary practice, welfare organisation, local authority/council or by a privately trained animal professional, and then use our 'Look Up a Microchip service' to check which database your pet’s microchip is held.
I need a print out of my pet’s registration details for a pet passport or other official purpose
At present it is not possible on our website to download/print your pet’s registration details held in our database. If you need such a document for any official purpose such as a pet passport, please contact us to request a PDF. Please ensure you include the microchip number and name of your pet in the email. Your PDF will be sent to you within 14 days. We cannot process requests over the telephone.
Lost and found
How do I notify Petlog if my pet is missing?
- Go to the right-hand corner and click 'login'
- On the left-hand navigation, go down to ‘manage pets’
- Click on the pet you would like to update
- Click on ‘report pet lost’
Once your pet is marked as lost, animal professionals will see these details on your record, should they find your pet.
What should I do if I have found a pet?
If you have found a stray pet, first check whether the pet has an identification tag with contact details on. If it does, try contacting the keeper.
If you do not have any of the above paperwork you can organise to have your pet scanned at your Veterinary Practice, Welfare Organisation, Local Authority/Council or by a privately trained animal professional, and then use our 'look up a microchip service' to check which database your pet’s microchip is held. It is a legal requirement for found dogs to be reported to the Local Authority/Council Animal Warden.
Please click here for further information on what to do with a stray pet.
What happens if my pet is lost or stolen before my online account is verified?
Implanters and Welfare
Step 1: create an account click here for a step-by-step guide
1. Go to the right-hand corner and click 'login'

2. Click 'sign up now'

3. Enter your email address
4. Click 'send verification code'
5. Look in your inbox for a six-digit code
6. Click 'verify code'
7. Choose a password

8. Enter your organisations details (example forename The Kennel and surname Club)

9. Sign up to preferences

10. Go to your account

Step 2: my account doesn't let me register a microchip?
Step 3: what do I do if I can't see my data, such as pets?

Other frequently asked questions for implanters and welfare organisations
How do I record a new microchip on Petlog?
1. Make sure you are logged into your account. Click on your name and select “manage account” from the drop down

2. Select “register a microchip”

3. Input the chip number and click validate. If there is no error message shown, read the declaration, click the box to confirm consent and and select “next”

4. Input the pet and keeper details. Click on “submit”

5. You will then then be able to choose to do another chip or go back to your account
I am a breeder and need to transfer keepership?
Once inside your account, you will be able to transfer a pet's keepership into your new keeper’s name and address. In order to do this, you will need the microchip number of the pet in question.
The new owner will then receive an email requesting them to confirm their information and create an account. A fee of £6 (Petlog Basic) or £19.95 (Petlog Premium) is payable by them to complete the transfer.
I am an implanter and have recorded my client's details incorrectly. How do I correct them?
Please be aware that the customer will be given the opportunity to check and correct all other information themselves within their Petlog online account, but they could incur a cost if the details were not submitted correctly. These steps are advised on the customer's welcome paperwork.
How do I update my organisation's details?
It is advisable that you also contact your microchip supplier to ensure that they too have your details up-to-date.
We are an Animal Welfare organisation, how do we transfer a pet's keepership?
Once inside your account, you will be able to transfer a pet's keepership into your organisation's name and address, or from your organisation to a member of the public. In order to do this, you will need the microchip number of the pet in question.
If you are not a welfare organisation with an existing Petlog Welfare account, please view the our terms/conditions to see if your welfare organisation meets these. If you feel your welfare organisation meets our terms/conditions, please submit your application on your letter headed paper on our contact us facility.
What should I do if a stray pet has been passed to me?
If you do not have a valid PIN or vet code, please take the animal to a Veterinary Practice, Welfare Organisation, Local Authority/Council or by a privately trained animal professional that does.
Find out more on what to do with a stray pet.
My client's pet has gone missing, how can I advise Petlog?
Alternatively, for enquiries regarding lost or found pets please contact our 24/7 lost and found number on 01296 737600.